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    Contract conditions

    Information prior to the contractual process

    This website WWW.ARBOIBERICA.COM is owned by ARBO IBERICA SLU with CIF B67020644 and fiscal address at C / HIDRÁULICA, Nº 1, 08110 MONTCADA I REIXAC BARCELONA.

    The General Contracting Conditions regulate the distance selling relationship between ARBO IBERICA SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the current regulations on Protection of Personal Data, Law 7/1996, of 15 of January of Retail Trade Organization, and to Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

    ARBO IBÉRICA SLU reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, ARBO IBÉRICA SLU reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

    The purpose of the website is to sell air conditioning products.

    The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

    As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for access to the websites of ARBO IBÉRICA SLU and the contracting through them.

    To purchase our products, you can go to the corresponding section of our online store.

    It is an essential requirement that you register as a user of the web to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with the provisions of current regulations on Protection of Personal Data, ARBO IBÉRICA SLU informs users that the personal data collected during the registration and subsequent purchase process will be entered in a file under their responsibility, in order to to process said actions by the user and manage subsequent actions derived from them. Likewise, ARBO IBÉRICA SLU informs of the possibility of exercising the rights of access, rectification, limitation of treatment, deletion, portability and opposition to treatment by writing to the address C / HIDRÁULICA Nº1,

    We inform you that we will treat your data in accordance with the existence of your consent and / or the contractual relationship that we maintain with you

    During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for confidentially and responsibly treating the identity and password obtained in the registration as a client, not being able to transfer them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a query section but its management is allowed, and the user can delete those records that he or she considers unnecessary to view.

    After the purchase process, the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours from the end of the order, contact ARBO IBERICA SLU on the customer service phone number 938582120 or by email INFO@ARBOIBERICA.COM.

    All the contents of the website are in Spanish.

    The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

    Offer and validity

    In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and its validity.

    In compliance with current regulations, ARBO IBÉRICA SLU offers information on all items for sale, their characteristics and prices. However, ARBO IBÉRICA SLU reserves the right to withdraw, replace or change the products offered through its website, simply by changing its content. In this way, the products offered at any time through the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

    Essential characteristics of the products

    The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.


    All the products offered on the website have the commercial guarantee of its supplier. ARBO IBÉRICA SLU has an after-sales service, while the warranty is in force, the customer may execute it by contacting the establishment of ARBO IBÉRICA SLU, the after-sales service, by email at INFO@ARBOIBERICA.COM or at the points established by the provider itself . In case of doubt, you can contact the customer service telephone number 938582120 or by email INFO@ARBOIBERICA.COM.


    All products indicate the sale price in Euros and do not include Value Added Tax (VAT).

    If any other tax were applicable, this would be indicated (IGIC or IPSI).

    Delivery and transportation costs

    ARBO IBÉRICA SLU only makes national and international shipments.

    The shipping costs will be applied depending on the shipping area, size, weight, product measurements and order amount. The client will be able to visualize the costs before making the purchase

    The estimated delivery time may be consulted before placing the order and at any time you can contact our customer service department to find out its status.

    Payment methods and order execution

    The customer may pay the amount of his order by choosing any of the following ways. During the purchase process, you must indicate your choice:

    - VISA or MASTERCARD credit card

    All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.

    Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank Point of Sale Terminal) and are not entered or registered on any ARBO IBÉRICA SLU server.

    When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

    This form of payment is valid only on the web.

    When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and reimbursement entries in the supplier and owner accounts will be made as soon as possible.

    However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, it will remain liable before ARBO IBÉRICA SLU to compensate for the damages and losses caused as a consequence of said cancellation.

    - Wire transfer

    When selecting the bank transfer, you will receive, along with the confirmation of your order, an e-mail with the bank details of ARBO IBÉRICA SLU.

    It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

    If you wish, you can send us the proof of the transfer by fax, or by email INFO@ARBOIBERICA.COM. But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.

    Remind you that the payment has to be made in EUROS and that all possible exchange and bank fees are on your account.

    In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank of the commissions at source, those bank fees and expenses corresponding to your entity. Otherwise, ARBO IBÉRICA SLU may stop sending your order by not receiving the full amount thereof.

    Possible exchange and bank fees are borne by the customer.

    - Resident payment

    If you are already a customer of ours and it is not your first purchase, you can select this form of payment and ARBO IBÉRICA SLU will pay a bank fee to the account number that you have already stated for that purpose.

    If you are not yet a customer of ours or it is your first purchase, and you want to use this payment method, contact us through our email: INFO@ARBOIBERICA.COM or our customer service telephone number 938582120.

    - PayPal

    It allows sending payments on the Internet safely and comfortably. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

    More information on PayPal.

    The availability of the products offered by ARBO IBÉRICA SLU may vary depending on customer demand. Although ARBO IBÉRICA SLU updates the stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, ARBO IBÉRICA SLU will notify the client by email at the time it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. ARBO IBÉRICA SLU may give the double option of: supplying the customer without a price increase, a product of similar characteristics or of superior quality, or except for justifiable and demonstrable reasons by ARBO IBÉRICA SL within this same period, paying the amounts paid for the order canceled.

    Right of withdrawal, returns and claims

    The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

    The exercise of the right of withdrawal must be carried out by notification by telephone communication to 938582120, by sending an email to INFO@ARBOIBERICA.COM, sending your letter to our postal address C / HIDRÁULICA Nº1, 08110 MONTCADA I REIXAC BARCELONA, or through the withdrawal form.

    In accordance with the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.


    The customer must return or deliver the product directly to ARBO IBÉRICA SLU, at the address C / HIDRÁULICA Nº1, 08110 MONTCADA I REIXAC BARCELONA, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date in which the right of withdrawal from the contract is formalized. The term will be deemed to have been met if the customer returns the product before the end of the term.

    The customer will bear the costs of returning the product.

    In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check your status. As soon as we verify that both the item / s, as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

    Payment refund

    The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the contrary has not been provided.

    ARBO IBÉRICA SLU may withhold the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return thereof, depending on which condition is met first.

    Return of the defective product

    In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, the customer will have the right to return the product, informing ARBO IBÉRICA SLU of the reason for the return through any of the Means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

    ARBO IBÉRICA SLU undertakes to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale.

    If the client wishes to file a claim, the ARBO IBÉRICA SLU establishment is located at C / HIDRÁULICA Nº1, 08110 MONTCADA I REIXAC BARCELONA or via email INFO@ARBOIBERICA.COM.


    Likewise, ARBO IBÉRICA SLU reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

    The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. ARBO IBÉRICA SLU is domiciled in VALENCIA, Spain.